Privacy Policy
Last updated: October 15, 2026
This page explains, in plain language, what information MonkeyDial collects and what we do with it. It covers everything we do: our website (monkeydial.com), AI voice agents, custom phone systems, call center software, AI assistants and workflow automation we build or run for businesses, MonkeyDial eSign, and any related services we offer now or later.
What we collect
- Forms. When you fill in a form on our site, such as a demo request or a booking form, we keep what you enter. That can include your name, business name, email, phone number, trade, city, and your answers. Some forms have more than one step, and we may save each step as you go, even if you do not finish.
- Talking with us. When you email, call, text, or meet with us, we may keep those messages, notes, and recordings.
- Calls and texts. When someone calls or texts a number we run, they may be talking with an AI voice agent or a person. We may record and transcribe calls, and keep call and text details such as phone numbers, times, length, how the call was routed, voicemails, what was said, and summaries.
- Accounts. If you or your staff use our software or portals, we keep account details such as name, email, phone number, login, role, settings, and a record of activity in the account.
- Call center data. If a business uses our call center software, we keep what is loaded into it or created in it, such as contact lists, call outcomes, notes, schedules, and agent activity and performance.
- Connected systems. When a business connects its own software to our services, such as a CRM, calendar, email, phone system, or other app, we may access, copy, and process the information in those systems as needed to do the work. That can include customer records, appointments, messages, files, and the passwords, keys, or permissions needed to connect.
- AI. Our services send information, such as call audio, transcripts, messages, records, and website content, to AI tools to understand it and to produce answers, summaries, actions, and other output. We may keep what goes in and what comes out.
- Payments. If you buy from us, we keep billing details such as your name, business, address, and what you bought. Card and bank details are handled by our payment provider.
- Documents. If you send or sign a document with MonkeyDial eSign, we keep the document, the signature, and a record of who signed and when.
- Business information from other sources. We may collect information about businesses from public sources, such as business websites, online listings, and directories, and from partners and clients. We use it to find businesses that may want our services and to build demos for them.
- Website and app use. Like most websites and apps, we may record technical details, such as IP address, browser and device, pages and screens viewed, actions taken, error logs, and when.
Cookies and browser storage
To keep forms and our apps working, and to see what works best, we may use cookies, storage in your browser, or an ID passed along with a link, a form, or a request. That ID may be scrambled ("hashed") so it does not show your details in plain text. You can clear or block cookies and site data in your browser settings, though some features may not work without them.
Our pages and apps also load fonts and other files from outside providers. Those providers may see your IP address when your browser fetches the files.
How we use it
We collect this information for us to have and to use in serving our customers and potential customers. We use it to:
- follow up with you about what you asked for;
- build demos for your business;
- create the work that goes with our services, such as voice agents, call scripts, phone system and workflow setups, AI assistants, automations, reports, demos, proposals, and setup documents;
- run our services, including answering and placing calls, sending messages, routing calls, booking appointments, and updating records in the systems a business connects;
- provide support, fix issues, and improve our services, including the AI prompts, agents, and automations we build;
- bill for our services;
- contact businesses about our services by email, phone, or text, using details they gave us or that are publicly available (you can ask us to stop at any time);
- keep our site and services safe from spam, fraud, and abuse, and meet our legal obligations.
Information we handle for businesses
When we work for a business, information about that business's customers, callers, and staff is that business's information. We use it to do the work the business asked for. If you are a customer of one of our clients and have a question about your information, please contact that business. We will help them answer you.
Who we share it with
We do not sell or resell your information. We share it only:
- with the companies that help us run our services, such as hosting, phone carriers, AI, email, text messaging, scheduling, payment, and storage providers, so they can do that work for us;
- with the business you called or dealt with, if we run that service for them, and with the systems and apps that business has connected;
- with people who help us deliver a project, so they can do that work;
- with the other people on a document you send or sign through MonkeyDial eSign;
- when you ask us to, or agree to it;
- when we are required to, or to protect people or our business.
If MonkeyDial is ever sold or merged, this information may go with the business.
Text messages
If you opt in to MonkeyDial Alerts, our text notification program (appointment-request confirmations, call summaries, and account alerts, never marketing), we use your phone number and your consent record only to send the messages you asked for and to show that you agreed. The AI voice agent that answers calls does not text you.
Text messaging originator opt-in data and consent will not be shared with any third parties. Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes.
Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. See the SMS terms for details. Opting out of texts does not affect anything else.
How long we keep it
We keep information for as long as it is useful for the reasons above, or as long as a client's agreement with us calls for, and then delete it.
Keeping it safe
We take reasonable steps to protect your information. No website, app, or phone system is perfectly secure, so we cannot promise that information will never be lost or exposed.
Your choices
You can ask us what information we have about you, ask us to fix it, or ask us to delete it. You can also ask us to stop contacting you. Email hello@monkeydial.com or call (941) 208-0470. Some records, like a signed document or information we hold for a client, may need to be kept.
Children
Our site and services are for businesses. They are not meant for children, and we do not knowingly collect information from children.
Accessibility
We want everyone, including people with disabilities, to be able to use our site. If something on the site is hard to use, or you would like this page in another format, email hello@monkeydial.com or call (941) 208-0470 and we will help.
Changes
We may update this page from time to time, including as we add new services. The date at the top shows when it last changed.
Contact us
Email hello@monkeydial.com or call (941) 208-0470.
MonkeyDial, Port Charlotte, FL