Terms of Service
Last updated: October 15, 2026
MonkeyDial ("we," "us") builds and runs AI voice and phone systems for businesses. That starts with AI voice agents that answer and book calls, and also includes custom phone systems, call center software, and workflow automation, plus MonkeyDial eSign (esign.monkeydial.com), our e-signature tool. These terms cover monkeydial.com (the "Site") and all of those services. By using the Site, calling the demo line, or using MonkeyDial eSign, you agree to these terms.
1. The demo line is a demo. The number on the Site connects you to an AI voice agent so you can hear it work. It is for trying the service, not for real business use, so do not rely on it to book real appointments or treat its answers as promises. Calls to it may be recorded and used to improve the agent, so please do not share sensitive information such as account numbers or passwords. Do not try to break it, prank it, or use it to harass anyone; we may block callers who do. See the Privacy Policy for what happens to a demo call.
2. AI voice agents and phone service. If you are a MonkeyDial client, we answer, book, and dispatch calls for your business through an AI voice agent on phone systems we run.
- We may record and transcribe the calls your agent handles so you and we can review them, and keep them for a set period that we can adjust for your account.
- You are responsible for telling your callers that calls may be recorded where that is needed, and for how you use the service.
- If you use MonkeyDial to place calls, you are responsible for having permission to call and for honoring requests not to be called. We build the tools; the calls go out under your business's name.
- The scope, pricing, and service details for your account are in your signed service agreement (see section 9). This section only describes how the service generally works.
3. MonkeyDial eSign. MonkeyDial eSign is our tool for sending and signing documents online.
- Signing electronically. By sending or signing a document through MonkeyDial eSign, you agree to handle that document electronically and to get the document, the signed copy, and related notices electronically instead of on paper. A signature made through MonkeyDial eSign is meant to count the same as one made by hand.
- Prefer paper? Tell whoever sent you the document and they can send a paper version. This does not undo anything you already signed. We will send you a copy of anything you signed if you ask.
- What you need. A web browser, an email address, and a way to view a PDF.
- We keep the record. For each signature we keep the signed document and a record of who signed, from what IP address and browser, and when. We do not change a document once it is signed.
- The sender is responsible for the document. Whoever sends a document is responsible for what it says, for making sure an electronic signature can be used for that kind of document, and for sending it to the right people. MonkeyDial is not a party to what gets signed. We provide the tool, not a review of the document.
4. Acceptable use. Do not use MonkeyDial's phone service or MonkeyDial eSign to break the law, place unwanted robocalls, pretend to be someone else, or harass anyone. On the Site, do not scrape content, try to get into systems you are not allowed into, or use our forms for spam or fraud. We may limit or block anyone who does.
5. Pricing, term, and cancellation. Plan pricing is posted on the Site and confirmed in your service agreement. The first term is 3 months; after that, service continues month to month, and you can cancel as your service agreement describes.
6. No promises on availability. The Site, the demo line, and MonkeyDial eSign are provided "as is." We work to keep everything running, but we do not promise the service will always be available or free of errors, unless your service agreement says otherwise.
7. Limits on our responsibility. As far as the law allows, MonkeyDial's total responsibility for any claim related to the Site, the demo line, or MonkeyDial eSign is limited to what you paid us in the 12 months before the claim, and we are not responsible for indirect losses, such as profit lost from a missed call.
8. Ownership. The text, design, and branding on the Site belong to MonkeyDial. You may link to it or quote it with credit, but do not copy it for your own business without asking. The demos, voice agents, call scripts, phone system and workflow setups, and other work we create belong to MonkeyDial unless your service agreement says otherwise.
9. Not the service agreement. If you become a MonkeyDial client, the services you receive, including pricing, service levels, and cancellation, are covered by a separate written agreement between you and MonkeyDial. Where the two differ, the service agreement wins for anything it covers.
10. Changes to these terms. We may update these terms as the business changes. The current version is always the one posted here, dated at the top. Using the Site or our services after a change means you accept it.
11. Contact. Questions: hello@monkeydial.com.
12. SMS / Text Messaging Terms. MonkeyDial Alerts is our SMS notification program: with your consent, we text appointment-request confirmations, call summaries, and account alerts to the mobile number you give us. The AI voice agent that answers calls does not text you during or after a call — any text you get comes from this program, and only after you opt in.
- Message types & frequency. Transactional/informational messages tied to your own requests and account activity, never marketing blasts. Message frequency varies based on your activity — there's no fixed number of messages per month.
- Opt-in. You opt in by checking the SMS consent box on our website (the /call form or the dedicated /sms page) or by other written consent we document. Consent is not a condition of purchasing any MonkeyDial service.
- Opt-out & help. Reply STOP to any message to stop receiving texts from this program at any time; we send one confirmation and then stop. Reply HELP, or email hello@monkeydial.com, for help — we'll respond with how to reach us and how to opt out.
- Rates. Message and data rates may apply, per your mobile carrier plan.
- Carriers. Carriers are not liable for delayed or undelivered messages. This program is supported on major US wireless carriers; carriers aren't responsible for the content of these messages.
- Age. You must be 18 or older, or have a parent/guardian's permission, to opt in.
- Privacy. See our Privacy Policy for what we do — and don't do — with your phone number and consent record.